Effective Date: 19.03.2025
This Refund Policy explains the conditions under which refunds may be granted for purchases made on our website.
1. General Provisions
1.1 This Refund Policy outlines the terms under which refunds are considered for digital goods purchased from Howl Yoga.
1.2 By making a purchase on our website, you agree to this Refund Policy.
1.3 We reserve the right to update or modify this policy at any time. Continued use of the website after changes constitutes acceptance of the revised terms.
2. Refund Eligibility
2.1 Due to the nature of digital products, all sales are final, and we do not offer refunds or exchanges once a purchase is completed.
2.2 Refunds may only be granted under the following circumstances:
- The purchased file is corrupted or defective.
- The product does not match the description provided on our website.
- A duplicate purchase of the same item has occurred.
2.3 Requests for refunds due to personal preference, lack of usage, or accidental purchase will not be accepted.
3. Requesting a Refund
3.1 If you meet the eligibility criteria, you may request a refund by contacting our support team at [email protected] within 7 days of purchase.
3.2 Your refund request must include:
- Your full name and email address used for the purchase
- Order number or proof of transaction
- A clear description of the issue with the purchased product
3.3 Failure to provide sufficient details may result in the denial of your refund request.
4. Processing Refunds
4.1 If your refund request is approved, the refund will be processed within 7-10 business days and returned to the original payment method.
4.2 We are not responsible for any delays caused by third-party payment providers.
4.3 Refunds will be issued only to the original purchaser. We do not process refunds to third parties or alternative accounts.
5. Chargebacks and Disputes
5.1 Initiating an unauthorized chargeback or payment dispute may result in the suspension or termination of your account on Howl Yoga.
5.2 If you believe a transaction was made in error, please contact us at [email protected] before filing a dispute with your payment provider.
6. Governing Law
6.1 This Refund Policy is governed by and interpreted in accordance with the laws of the United Kingdom.
6.2 Any disputes arising from this policy shall be subject to the exclusive jurisdiction of UK courts.
7. Contact Information
7.1 For any refund-related inquiries, please contact us at:
Email: [email protected]
Company Name: AMPAKSATIX LIMITED
Address: 50 Princes Street, Ipswich, England, IP1 1RJ
7.2 By making a purchase on Howl Yoga, you acknowledge that you have read, understood, and agreed to this Refund Policy.